FAQ

FAQ (Frequently Asked Questions)

How do I sign up for an eZone account?

LOG UNTO GETEZONE.COM or download the app, click “Sign up now” full in the necessary information, LAST RESORT COME TO OFFICE IN PERSON. (MUST HAVE TWO GOV’T REGISTERED ID’S). https://customers.getezone.com/QuickSignUp/

Why must I sign up for an account?

THIS IS THE ONLY WAY YOUR PHYSICAL ADDRESS INFORMATION CAN BE REGISTERED O OUR SYSTEM AND MADE AVAILABLE TO YOU.

Is the account Free?

NO, THE SIGNUP FEE OR REGISTRATION SERVES AS THE HANDLING FEE FOR ALL PACKAGES YOU RECEIVE WITHIN THE FINANCIAL YEAR. YOU WILL NEVER BE BILLED ANOTHER ADDITIONAL DELIVERY FEE TO COLLECT ANY PACKAGES WITHIN THE SAID YEAR JANUARY TO DECEMBER. FEE IS AN ANNUAL AMOUNT.

Can I use my US Address for family and friends to send me packages?

YES, THIS IS A PHYSICAL ADDRESS WHICH ACCEPTS DIRECTLY DELIVERY BY SHIPPER, OR SENT WITH EITHER OF THE COURIER COMPANIES, EG. FEDEX., DHL, UPS, USPS, AMAZON.

What websites can I order from?

AT CURRENT WE HAVE NO RESTRICTED WEBSITES, OUR WEBSITE, HOWEVER, DECLARES COMMODITIES WHICH ARE RESTRICTED OR MAY NEED A PERMIT TO EXPORT.

Can someone use my account to ship and collect my packages?

YES, ONCE YOU GIVE PERMISSION IN WRITING THIS WILL BE HONOURED. YOU CAN SIMPLY SEND AN EMAIL TO CONTACT@DFS.DM STATING WHO YOU WOULD LIKE TO COLLECT YOUR PACKAGE

Do you provide Insurance for packages?

YES. PACKAGES ARE INSURED AT 1.5% OF THE VALUE OF THE GOODS, FOR A LOCAL PREMIUM OF EC$4.00 PER EVERY US$100 INSURED VALUE.

Do you provide Reward points for shipping packages?

YES, eZ rewards points are earned on each delivered shipment meaning the more you ship, the more eZ rewards points you get.

eZ rewards points can be redeemed or converted into eZone vouchers which can be used toward the charges for your shipments https://getezone.com/ez-rewards-program/

How long does it take to receive my packages?

3-5 DAYS VIA AIR, 7-9DAYS, VIA OCEAN.

How do you calculate the weight of the packages?

ACTUAL WEIGHT OR VOLUME WEIGHT, WHICH EVER IS GREATER. VOLUME IS LXWXH IN INCHES DIVIDED BY 166. https://getezone.com/ezrates/

How can I pay for my packages online?

MOBANKING, THROUGH APP, THROUGH WEBSITE, CREDIT CARD, OVER THE COUNTER. (GIVE INSTRUCTIONS)

Do you provide local clearance and delivery, and at what cost?

YES, WE DO. EZONE CLEARANCE AND DELIVERY IS FREE IN CERTAIN ZONES, AMERIJET AIR, ITN, KING OCEAN HAS CHARGES BASED ON VOLUME AND WEIGHT OF PACKAGES.

How will I know whether my package will be shipped the Air or Ocean?

IF PACKAGE IS OVER 20LBS AND ANY ONE DIMENSION MORE THAN 22”, AND IF DIFFERENCE BETWEEN ACTUAL AND VOLUME IS GREATER THAN 5 LBS

Do you have any restrictions on packages being shipped?

YES. https://getezone.com/hazardous-items/

What if I have a hazmat package, how will it be handled, billed and shipped?

WE SHIP HAZMAT ONCE A MONTH TO MITIGATE THE HIGH COST OF SHIPPING THESE COMMODITIES.

What can I NOT ship into the country?

All firearms, munitions, cash, tear gas and pepper spray are strictly prohibited from air forwarding. There are items that are restricted, but can be forwarded with proper certification and additional fees. 

What happens if I don’t receive my package?

YOU CONTACT OUR OFFICE TO SUBMIT A CLAIM (INSTRUCTIONS SHOULD BE GIVEN).

What happens if I don’t pay for and collect my package?

PACKAGE WILL BE SOLD TO RECOVER COSTS.

How long after arrival do I have to pay and collect my package?

14 DAYS, INSURANCE COVERAGE IS FOR ONLY 7 DAYS AFTER ARRIVAL.

How many days do I have before I can submit a claim for a loss or damaged package?

UP TO 7 DAYS FROM ARRIVAL.

How long is the claim reimbursement process?

APPROXIMATELY 30 BUSINESS DAYS

How can I pre-alert my packages?

Click this link for directions. https://getezone.com/ez-elite/

How do I know when my packages are available for collection or delivery?

AN EMAIL WILL BE SENT WITH THE LOCATION WITH PREFIX RP OR CUB, ALL SH PACKAGES HAVE NOT BEEN CLEARED FOR PICKUP.